TRAINING VIDEOS
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Reviews Process
Reviews Explained
REVIEWS FEATURES TRAINING
What is a Review Badge
An icon that displays your overall rating along with total # of reviews.
What is a Review Widget
A review widget is an embedded image of your very own reviews on your website.
Automatic Social Postings
Are when a customer leaves a 4 or 5 star review from our intelligent star routing, it will get forwarded straight from your google or other review site to your connected social media platforms such as Facebook or Twitter (ONLY INCLUDES FACEBOOK, TWITTER AND GOOGLE).
New Review Notification
Is an email notification that you get straight to your inbox when someone leaves you a review. You get a notification EVERYTIME.
Review Monitoring
List of your reviews where you can respond and post to your social media in one simple to use location.
SMS Invites
These are text message invitations for customer to leave you reviews. They will be directed to the intelligent star routing where once again 3 star or less goes to your email for you to filter, 4 or 5 star reviews will be sent straight to Google or your review site of choice.
Grid Tracker
compare your ranking to similar businesses in your area. Example, Bobs roofing vs other roofing contractors and where they rank in Google search results.
Review Card
Think of this as a basic procard that has the QR code so they can scan and leave reviews. Also has text and email current function for businesses to share current reviews.
Contacts Upload
Where you can bulk upload files of current or past customers and send them email and text invites for reviews.
Intelligent Star Routing
Is your custom review landing page. Where customers can leave you a review (1-5 stars) 4 and 5 stars go straight to Google or major reviews site of your choice, 1-3 stars go to your email inbox.
Reviews Dashboard
Is your one stop shop for seeing your analytics and managing your reputation.
Email & Chat Support
Is the customers ability to send questions via chat or email to Jared aka the reputation manager.
AI Generated Review Responses
Are responses generated automatically to make your life easier and save you time.
Business Locations
This either a brick and mortar physical location or in the case of a Insurance brokerage it could include individual agents or contractors.
Review Site
Directory with businesses and reviews from previous customers.
User Account
Clients access to easy reviews. Example, Bobs roofing purchases a premium plan Bob can setup his user account, 1 for his wife and 1 for office manager= 3 user accounts.
Pain Point Questions
1. Have you ever received negative reviews or comments online that have impacted your business's reputation?
2. Do you know what people are saying about your business online, and are you monitoring it regularly?
3. Are you concerned about how your business is perceived by potential customers or clients when they search for your name online?
4. Have you ever lost a customer or a deal because of negative information that was found about your business online?
5. Do you feel like you're not able to control what people are saying about your business online?
6. Are you struggling to keep up with managing your online reputation on top of all your other business responsibilities?
7. Are you worried about the impact that negative online reviews or comments could have on potential customers?
8. Are you unsure about the best strategies and techniques for repairing a damaged reputation online?
9. Have you ever considered the long-term impact that a damaged reputation could have on your business's bottom line?
Hooks For Selling Reviews
1. Protect your brand's image: In today's digital age, a bad review or negative comment about your business can quickly spread online and damage your reputation. Our reputation management services can help you monitor and respond to negative content, protecting your brand's image.
2. Increase customer trust: Your online reputation plays a critical role in how customers perceive your business. By improving your online presence and addressing any negative feedback, you can increase customer trust and loyalty.
3. Stay ahead of the competition: In a crowded marketplace, a positive reputation can be a key differentiator for your business. With our reputation management services, you can stand out from the competition and attract more customers.
4. Boost your online visibility: Our reputation management services can help improve your search engine rankings and increase your online visibility, making it easier for customers to find and choose your business.
5. Enhance your credibility: A strong reputation can enhance your credibility and authority in your industry. With our reputation management services, you can build a positive reputation that establishes you as a trusted leader in your field.
6. Save time and effort: Managing your online reputation can be time-consuming and complex. Our reputation management services can handle this task for you, freeing up your time and allowing you to focus on running your business.
7. Minimize risk: Negative content online can lead to legal issues and other risks for your business. With our reputation management services, you can minimize these risks and protect your business from potential harm.
Value Statements For Reviews
1. "Hello, we specialize in reputation management services that help businesses like yours build and maintain a positive online image. Our team of experts can monitor your online presence, respond to negative feedback, and promote positive content to help enhance your reputation and increase customer trust."
2. "Hi, we offer reputation management services that can help your business stand out in a crowded marketplace. Our team can monitor your online presence, address negative feedback, and improve your online visibility to attract more customers and stay ahead of the competition."
3. "Hello, our reputation management services can save you time and effort by handling the complex task of managing your online image. With our help, you can focus on running your business while we protect and enhance your reputation."
4. "Hi there, we understand the risks of negative content online and the impact it can have on your business. Our reputation management services can minimize these risks and protect your brand from harm, while promoting positive content and building a strong, credible reputation."
5. "Hello, a strong reputation is critical in today's digital world. Our reputation management services can help your business build a positive image that establishes you as a trusted leader in your industry. Trust us to manage your online reputation and see the difference it can make for your business."
One Liners
1. "Want to protect your online reputation? We can help."
2. "Is your online reputation hurting your business? Let us fix it."
3. "Your online reputation is important. We can help you manage it."
4. "Take control of your online presence with our reputation management services."
5. "Don't let negative reviews ruin your reputation. Let us help you manage them."
6. "Your reputation matters. Let us help you maintain it online."
7. "Need to improve your online image? We've got you covered."
8. "We specialize in reputation management. Let us help you improve your online reputation."
9. "Protect your brand's reputation with our expert management services."
10."Your online reputation is our priority. Let us help you build a positive image."
Review Stats
85% of the US population are active email users - that is about 246 million people. According to statistics on Gmail users in the USA, Gmail accounts for 130.9 million of the total email users in the US. Yahoo! and Outlook each have a user market share of 18% (42.2 million) and 14% (34.45 million), respectively.
Reviews are key to establishing and maintaining a credible reputation. They can also bring you new customers, but negative reviews can impact sales and harm your business. Easy Reviews offers the tools you need to: Filter out false, unfair or fake reviews. Post 4 and 5 star reviews straight to Google so that you can focus on attracting new customers instead of fighting off bad reviews. Get results quickly by working with your customer service team and marketing team right away.
We help keep your business on top of its Yelp, Google and other review site rankings by filtering out negative reviews and post 4 or 5 star reviews straight to Google or your review site of your choice.
Easy Reviews is the best tool you can get your hands on to filter out negative reviews and post positive reviews automatically. We are able to post 4 or 5 star reviews straight to Google or your other review sites.
Rebuttals
I Already Have Positive Reviews
ACKNOWLEDGE
That is awesome, let’s make sure that you stay that way!
QUESTION
So let’s protect your brands image from any crazy Karen’s or customers that may leave a bad review with no cause. In today’s digital age one bad review or negative comment can quickly spread and have you ever taken time to consider what that could do to your current positive rating? (PAUSE) (Pause wait for response and provoke those pain points)
VALUE
What I am proposing is giving you a priceless tool like our Intelligent Star Routing that will help you maintain that status of great reviews and multiply the amount of them helping you blow your competition out of the water. With that type of tool you would be able to see the benefit right? (PAUSE)
ASK FOR THE SALE
So for only ______ per month I WILL get you more positive reviews and help you filter any potential bad ones. Give me 1% of your trust today and I promise I will earn the other 99%. (PAUSE) (CLOSE THE DEAL)
I Work Off Referrals
ACKNOWLEDGE
Perfect, there is no better business than that of a referral! That must speak volumes about the quality of service you provide.
QUESTION
So what if I told you that its proven that a positive review online is just as a good as a referral from a personal friend or family member? So I can help you make that quality service you give get the attention it deserves, would you consider that a win? (PAUSE) (Pause wait for response and provoke those pain points)
VALUE
So with let me help you stay ahead of the competition: In a crowded marketplace, a positive reputation can be a key performance enhancer for your business. With our reputation management services, you can stand out from the competition and attract more customers (PAUSE)
ASK FOR THE SALE
So I am only talking about ______ per month to help you get more business by getting you a ton of positive reviews online! Give me a shot and you will not be disappointed. (CLOSE THE DEAL)
Not Interested
ACKNOWLEDGE
I can understand you’re not interested because I called you out of the blue, however let me ask you this.
QUESTION
Have you considered how many customers you can lose if you don’t have an organized way of managing your reputation online? (Pause wait for response and provoke those pain points)
VALUE
Overall, Easy Reviews is an essential tool for any business that’s looking to grow their online presence and attract new clients. With our platform, you can build and maintain a positive online reputation, improve your online search placement, and stay ahead of the competition.
ASK FOR THE SALE
So look, I can see that maybe you haven’t thought of this type of service before, BUT I am only asking for _________ a month for ___________ months. Don’t focus on the cost instead focus on how this can grow your bottom line... What do you say give me shot?
Too Expensive/Budget
ACKNOWLEDGE
I hear that a lot this time of the year, although I get budgets and how you didn’t anticipate spending this money…
QUESTION
Have you ever thought about the long-term impact that even just a few negative reviews can have on your businesses bottom line or future growth? (Pause wait for response and provoke those pain points)
VALUE
Your competitors are already using reputation management. If a business today is not actively managing their online reputation, they are missing out on potential business. Many of their competitors are already using reputation management tools like Easy Reviews to attract new clients and stay ahead of the competition. By using Easy Reviews, you can level the playing field and compete with other (TYPE OF BUSINESS) in their local area.
ASK FOR THE SALE
So look, I can see that maybe you haven’t thought of this type of service before, BUT I am only asking for _________ a month for ___________ months. If you could just take a minute to consider the benefits I am sure your will see the short and long term benefits of this. Let’s give it a shot and get you positive reviews TODAY!
Send Me An Email
ACKNOWLEDGE
Sure what’s a good email address to send that too? I will send you a template with the information, but simply what I am doing is helping you take control of your online presence with our reputation management, so let me ask you this real quick…
QUESTION
Do you know how getting more reviews can help you get more business? (PAUSE) What would that mean to you? (Pause wait for response and provoke those pain points)
VALUE
Let me put it to you like this… Our service includes monitoring and responding to negative reviews, as well as actively promoting positive feedback and reviews to improve your online presence. We also provide a dashboard where you can track your success and see how were growing your reviews online. So for only _______ per month I can help you start growing your reputation and most importantly your business today! Let’s get started! (PAUSE)
ASK FOR THE SALE
So for only _______ per month I can help you start growing your reputation and most importantly your business today! Let’s get started!
Talk To My Partner
ACKNOWLEDGE
Ok I can understand you wanting to talk to your partner about this service, with that being said let me ask you a question…
QUESTION
Are you or your partner currently doing anything to monitor or grow your reviews? So if I could give you tools and at a very low costs would you see that as a benefit? (Pause wait for response and provoke those pain points)
VALUE
Great! So I have helped many businesses just like yours and your partners grow positive reviews and increase their business with this product. So if I could increase your customer trust from people looking for your services online and get you new business you would consider that a win? (PAUSE)
ASK FOR THE SALE
So for only _______ per month I can do that for you today! If I did that for you and your partner could you do me a small favor? (PAUSE) All I ask is when you see all the positive reviews that I get for you start coming in, would please refer your friends and family to this service? (CLOSE THE DEAL)
Objections
"I don't think online reviews matter that much for my business."
"Actually, online reviews can have a significant impact on how potential customers perceive your business. According to a study by Google 87% of consumers read online reviews for local businesses, and 79% of consumers trust online reviews as much as personal recommendations. Easy Reviews can help you keep track of your online reputation and ensure that you're putting your best foot forward."
"I don't have time to manage my online reputation."
"We understand that managing your online reputation can be time-consuming, which is why we've made it easy for you. With Easy Reviews, you can automate review requests and monitor your online reputation from a single dashboard. Plus, our team of experts can provide you with insights and recommendations to help you improve your online reputation over time." (PAUSE, Begin assuming the sale)
"I'm not sure if Easy Reviews is worth the investment."
"We understand that you want to make sure you're getting a good return on your investment. With Easy Reviews, you can see the impact of your online reputation in real-time, and we'll provide you with expert insights and recommendations to help you improve your online reputation over time. Plus, our pricing is competitive and transparent, so you can be confident that you're getting a great value. So let’s give it a shot I guarantee you won’t be disappointed"
"I'm already getting reviews on Google and Facebook. Why do I need Easy Reviews?"
"While it's great that you're getting reviews on Google and Facebook, Easy Reviews can help you stay on top of your online reputation across multiple review sites. We can alert you whenever someone mentions your business on any review site, so you can respond quickly and address any issues that may arise."
"I'm not worried about negative reviews hurting my business."
"While it's great to hear that you're not worried about negative reviews, it's important to remember that they can still have a significant impact on your business. This means that even if you're not worried about negative reviews, potential customers are likely paying attention to them and the way you respond to them.
Additionally, negative reviews can impact your search engine rankings and make it harder for potential customers to find your business online. That's why it's important to have a strategy in place for managing your online reputation. Our review management service can help you stay on top of your online reputation by monitoring review sites, responding to reviews, and providing you with insights and recommendations for improving your online reputation over time.
By letting us handle your review management, you can focus on running your business and providing great service to your customers. Plus, our team of experts has years of experience in managing online reputations, so you can be confident that your reputation is in good hands. So now do you see the value in what I can do for your reputation online?"
